Email Policy

At DriveNow, we take email delivery, compliance, and user trust seriously.

This page outlines how we manage, send, and secure all outbound email communications from our domain.

Types of Email We Send

We send two main categories of email:

Transactional Communications

Sent in direct response to customer activity, such as:

• Order confirmations
• Payment reminders
• Check‑in and pickup reminders
• Account verification and password reset emails

These messages are essential to provide our services and are only sent to users who interact with our platform.

Subscription‑Based Communications

We operate two Relocation WatchList mailing lists, one for Australia and one for New Zealand.

Subscribers may receive up to two messages per day — one from each list — depending on daily product availability.

Subscribers can:

• Subscribe to Australia or New Zealand independently
• Filter based on location and dates
• Unsubscribe easily through a token‑secured one‑click link (no login required)

Each WatchList email includes:

• A List‑Unsubscribe header and RFC 8058 non interactive link
• An in‑body unsubscribe option

Consent and Compliance

We send commercial email only to recipients who have:

• Explicitly opted in to receive communications, or
• An existing relationship that requires transactional messages

We adhere to international anti‑spam and data protection regulations, including:

• CAN‑SPAM Act (US)
• CASL (Canada)
• GDPR (EU/UK)
• Australian Spam Act 2003

Recipients can unsubscribe or adjust preferences at any time using the links provided in each message.

Email Authentication and Technical Standards

All DriveNow messages are authenticated and aligned to protect against forgery and ensure secure delivery.

All messages are sent from controlled and authorised sending infrastructure only.

Deliverability and Reputation Monitoring

We continuously monitor:

• Delivery and deferral rates at major mailbox providers
• Bounce, complaint, and unsubscribe activity
• Domain and IP reputation metrics from key industry services

DriveNow participates in:

• Outlook.com Smart Network Data Services (SNDS)
• Microsoft Junk Mail Reporting Program (JMRP)
• Google Postmaster Tools
• Other mailbox provider feedback loops

We review alerts daily and take immediate action on anomalies or complaint trends. IP warm‑up, engagement‑based targeting, and consistent volume management are built into our routine operations.

Data Security and Privacy

Subscriber and customer data is handled in accordance with our Privacy Policy.

All data is securely stored and used solely for communication relevant to your DriveNow account or subscriptions.

We never sell, rent, or exchange email address lists.

Contact

For any questions, feedback, or abuse reports, please contact:

Postmaster: postmaster@drivenow.com.au

Abuse Reporting: abuse@drivenow.com.au

Commitment

We are committed to transparency, best‑practice compliance, and maintaining a healthy sending reputation with all major email providers to ensure that DriveNow messages remain secure, accurate, and welcome in your inbox.