You can reach the DriveNow Reservations Team via email at [email protected] or on 1300 547 214 (within Australia) and +61 3 9095 7460. Alternatively if you would like to contact our Customer Care team they can be reached on [email protected].
|Head Office||Registered office||Melbourne||Sydney||Brisbane|
1415 Toorak Road
Phone: 1300 547 214
108 Power Street
189 Queen Street
Phone: 03 9095 7460
377 Kent Street
Phone: 02 8213 2727
|Suite 231, Level 1
241 Adelaide Street
Phone: 07 3117 0701
AU Toll Free: 1300 547 214 | UK Toll Free: 0800 047 0660 | NZ Toll Free: 0800 444 511 (Landlines only)
We understand your travel plans may change, so we at DriveNow do not charge any fees should you need to change or cancel your booking. However, in some instances the rental vehicle company may charge a fee which we would be obliged to pass on. The following policies currently apply:
Check with your rental company when picking up your vehicle as to whether they provide Toll passes. Alternatively contact the Toll Company per the below.
Sydney has a number of Toll Roads operated by different companies. Some of these roads, the M2,M4, M5 and Eastern Distributor have cash booths whilst the others are electronic. A visitor'e E-Pass can be purchased from Roam Express www.roamexpress.com.au) on 13 76 26.You can also register for a pass online at the NSW RTA website (www.rta.nsw.gov.au), via phone on 13 18 65 or at any RTA Registry. Registration can either occur before or up to 48 hours after your trip.
When registering a hired car for an E-Toll pass ensure you advise the RTA of the rental company name and the expected start and end dates & times of your Toll trips. This is to eliminate any chance of you being charged by another renter using the vehicle on the same day.
Melbourne has two toll operators, CityLink and Eastlink and all toll are collected electronically. CityLink passes can be purchased by calling 13 26 29 or on www.citylink.com.au. Payment can be made up to 3 days after travel.
For EastLink travel, call 13 54 65 or visit www.eastlink.com.au.
For combined CityLink and EastLink travel, a Melbourne Pass can be purchased from CityLink.
Toll Roads in and around Brisbane are can be paid on the www.govia.com.au website or by calling 13 33 31.
DriveNow does not charge booking fees. All DriveNow prices come straight from the supplier with no added charges.
DriveNow rates have NO hidden charges, the price shown is the Rental Cost including the Standard Liability.
However: This price does not include additional extras such as Driver Age Surcharge, Additional Driver Fee (if applicable), Credit Card Surcharge, the security bond amount (if applicable) and any optional extra items such as Insurance Liability Reduction you choose to add to your rental when picking up your vehicle. Additional items & extras are displayed on the search page in the ‘Supplier Information’ summary and again on the booking page in ‘Step 2 – Review quote and Request Additional Options’. Please note: surcharges and taxes apply to all optional extra car rental items. Surcharge amounts may vary between Airport, City or regional locations.
The driver must be at least 21 years of age, (in Australia Firefly do allow drivers aged 20 with some of their vehicles). Probationary licences are not accepted.
Most rates displayed are for drivers over 25 years of age. If you are under 25 years of age, please note that the rental company at the collection point may ask you:
As Conditions may vary, refer to the applicable rental supplier’s terms and conditions in the country you are travelling in.
All drivers are required to hold a current, fully valid driver’s licence with no restrictions. Probationary licences are not accepted. Driver licences must be in English or supported by a certified translation or international driving permit. For non-English based driving licenses an International Driving permit is strongly recommended. Your valid licence must be presented at time of collection of vehicle along with the licenses of any additional drivers.
Conditions may vary, refer to the applicable supplier’s terms and conditions of the country you are travelling in.
Excess reduction is not compulsory however, DriveNow recommend you consider adding this to your reservation when collecting your vehicle. Some travel insurance policies & Credit Card companies include car hire excess reduction options, check with your insurer or credit card provider. Insurance information is available at the bottom of the search results page in the ‘Supplier Information’ summary or in Step 2 on the booking page. If you have already made a booking, this information can be found on your confirmation email under 'Included and Excluded Charges'.
To book a rental car with DriveNow no credit card details are required with the exception of pre-paid rentals. A card will be required when making payment to the rental company on collection of your vehicle. Please refer to the supplier’s terms and conditions for further information.
When booking a Campervan, a credit card is required to secure a reservation. No deposit is required outside of 6 weeks prior to travel, with the exception of Around Australia Motorhomes, Jucy and any USA Campervan reservations. The balance is required 6 weeks prior to travel.
DriveNow accepts payment for campervans using Visa & MasterCard credit, Debit card, PayPal, Direct deposit and International bank transfer.
If you need to change, modify or cancel your reservation you can do so via the above, the link on your email confirmation, or email at [email protected]
Yes - Submit requests for additional equipment in Step 2 of the booking process or include them in the comments section of the booking page.
No - All of our suppliers do not permit towing with their vehicles.
No – Rental companies preclude pets being carried in their vehicles.
It is strongly recommended that you book in advance where possible. During peak periods such as long weekends, Easter, Christmas and school holidays, vehicles sell out well in advance. Specialty vehicles such as People Movers & 4WD’s are the first car category to sell out, Campervans over Easter and Christmas should be booked at least 3 – 4 months prior to travel and rates are often lower when booking in advance.
Yes - Pricing is LIVE, is delivered automatically from our rental partners and can change overnight or throughout the day. DriveNow is a comparison web site and with live pricing fed directly from our suppliers rates can change as soon as a vehicle is booked in a particular category.
Our Worldwide car suppliers include:
Our Campervan and Motorhome providers include:
No - Car rental providers will not guarantee that a particular make, model or colour will be available for a specific reservation. Car and Campervan Suppliers source vehicles for a category from a number of different vehicle manufacturers. The images, and layouts shown should be used as a guide only. Specific vehicle styles, layout configurations and interior design may vary to that shown.
When choosing your car rental, each supplier will display a particular vehicle model and ‘or similar’. No rental provider can guarantee that a particular make, model or colour will be available for a specific reservation. Suppliers turn over their rental fleets on a regular basis and as vehicles move between branch locations, the car you pick-up may not be the exact make and model you selected at the time of booking. However it will be a similar size or alternatively you may be upgraded to the next category available.
This vehicle type is very popular for families and should be booked 3-4 months in advance during holiday periods to avoid the disappointment of missing out. For Christmas bookings should be made by October.
The number of berths represents the number of people the vehicle can legally carry.
For example: a 2 berth campervan, can only carry 2 people as there are only 2 seat belts in this vehicle. If it is a 6 berth vehicle, the maximum is 6 people as the vehicle is equipped with 6 seat belts. Small children are treated as adults in this regard and require their own seat belt.
If you are travelling in Melbourne, Sydney or Brisbane then you may encounter a toll road. Check with your rental company when picking up your vehicle as to whether they provide Toll passes (many do) or whether you have to purchase a pass separately.
At check-in the supplier will provide you with the local information and the toll options to choose from.
Rental companies do impose restrictions on vehicle usage and these include driving on maintained sealed roads with no off-road use. There are certain exceptions to this that your chosen rental company can advise upon when collecting your vehicle.
Yes - Rental companies for both cars and campervans frequently need to move and relocate vehicles around Australia and New Zealand. This can be due to seasonal changes or because demand for vehicles is greater in different cities due to festivals, sporting occasions or other events. Rather than pay for a driver to relocate a campervan, rental companies offer them to the travelling public at knock down prices producing the perfect win-win outcome. Today’s list of relocation vehicles can be viewed at: www.drivenow.com.au/onewayrentals.jspc
The following car provider does not allow their vehicles to travel on any ferries – Avis
The following car providers do not allow their vehicles to travel on ferries with the exception of Kangaroo Island accompanied by written permission from the rental company. Insurance cover is void whilst on the Kangaroo Island ferry and therefore the hirer is liable for any and all costs & liabilities incurred whilst on the ferry – Budget, Europcar, Hertz, FireFly.
The following car supplier may allow their vehicles to travel on ferries subject to the location (Check when collecting your vehicle), however all insurance cover is void on any ferry and therefore the hirer is liable for any and all costs & liabilities incurred whilst on the ferry – Redspot, Thrifty.
An initial copy of your rental invoice will be provided when collecting your vehicle by the rental company of your choice. This may not include all charges arising during the period of your rental. If required an invoice covering the entire rental period can be obtained from the rental provider’s website.
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DriveNow will match any genuine cheaper price from an Australian and New Zealand based business and website. Yes, that even includes our supplier's own websites! Not only that, we’ll beat it by 10%.Conditions apply. See the Lowest Price Guarantee page for more details.