Managing Your Booking
Check your confirmation, make sure you have an accepted card, and know how to cancel if your plans change.
Check your confirmation
Your confirmation is emailed when you book, so check your junk folder if it doesn't arrive. It shows your vehicle group, transmission and kilometre allowance, the branch and times, driver and flight details, confirmed extras and what to bring on pick-up day. Check that your flight number is included if you're collecting from an airport. See understanding your booking confirmation.
Know what you'll pay and how
- Pay on collection: most bookings are paid to the rental company at the branch when you collect the car, in the local currency.
- Insurance: excess insurance bought through Prosura on the booking page is paid when you book, in Australian dollars. The rental company's own cover is paid at the branch.
- Cards: card rules differ between rental companies and locations. Not all accept debit cards, and the card generally has to be in the driver's name. Check "Credit Card Policies" and "Debit Card Policies" under Important information before you book.
See making payment.
Cancel if your plans change
Select "Modify My Booking" on your confirmation, then "Cancel Reservation". Many pay-on-collection bookings have no cancellation fee, but fees differ between rental companies, so check the terms on the booking page. Insurance bought on the booking page must be cancelled separately, using the steps in your insurance confirmation email. See how to cancel your reservation.
All Managing Your Booking guides
Previous stage: Booking Your Car. Next stage: Picking Up Your Car. Part of the Car Hire Handbook. Can't find what you need? Search the handbook.