Car Hire Handbook
Our Reservations team has put together this guide to help you with every step of your car rental, from planning and comparing vehicles to booking and traveling.
Before You Book
- Age Restrictions
- Apps to Help With Your Planning and Travel
- Booking During School Holidays
- Booking with Confidence
- Common Questions About Car Rentals
- Driver’s Licence
- Features to Consider When Choosing a Car
- Long Term Car Leasing in Europe
- Luggage
- Mobility Specialty Vehicles
- Or Similar - What Does it Mean?
- Road Restrictions
- Things to Consider Before You Book
- Types of Vehicles
- Understanding Pricing
- Why DriveNow?
Booking Your Vehicle
The essential steps in making your car rental booking, and guides you through the major things to take into account in selecting the vehicle that suits you best.
- Getting the Most of Using DriveNow's Comparison Tools
- Inclusions/Exclusions & Optional Extras
- Insurance and Excess Reduction
Managing Your Booking
Useful tips and steps for managing your car rental booking, keeping everything on track before commencing your adventure on the road.
Picking Up Your Car
- Airport Pick-ups
- Charges at Pick-Up
- Different Vehicle Than Expected
- Late Pickups or Delayed Flight
- Required Documents for Pick-Up
- Security Bond
- Vehicle Inspection
- What To Take When Collecting Your Car Rental
During Your Trip
- Electric Vehicles
- Ferries
- On and Off Airport
- Parking in Australia
- Petrol
- Reward Points for Car Hire
- Road Rules and License Requirements
- Safety Tips for Car Hire Travel
- Toll Roads and Charges
- Vehicle Breakdowns & Accidents
- Wildlife On The Road
Returning Your Car
Familiarise yourself with what's ahead for a straightforward, hassle-free return.
Post-Rental Support and Services
Privacy and Security
Payment Security
At DriveNow, we take payment security seriously. We don’t handle or store your card details. Instead, we use a Level 1 PCI DSS certified service provider who ensure that the handling and storage of your card details meet the highest industry standards.
Website Security
We use Cloudflare to provide our SSL certificate, ensuring secure and encrypted communication between your browser and our website.
Your Personal Information
We collect personal information such as your name, contact details, and how you use our site. This data helps us provide services and improve your experience. We may share your information with trusted third parties, including service providers and business partners, some of whom may be located outside Australia. Your information is always protected by strong security measures.
Your Rights
You control your personal information. You can access, correct, or limit how we use your data. If you have any concerns, please contact our Privacy Officer at privacy@drivenow.com.au, and we will address any issues quickly.
For more details, please read our Full Privacy Policy.