Car Hire - Frequently Asked Questions

Click below to open our most commonly asked questions on car hire.

You may find multiple answers to the same question as different rental companies have different terms and conditions not only from country to country but also between branch locations, for different vehicle categories and between franchisee branches and those owned and operated by a rental company within the same country.


License Requirements

What type of licence do I need to hire a car in Australia?

What type of license do I need to hire car in other countries?


Age Requirements

How old do I need to be to hire a car?

How old do I need to be to hire a car in Australia?

How old do I need to be to hire a car in New Zealand?

How old do I need to be to hire a car in the UK?

How old do I need to be to hire a car in the USA?

How old do I need to be to hire a car in Canada?

How old do I need to be to hire a car in Europe?

Is there a maximum age to hire a car?

Is there a maximum age to hire a car in Australia?

Is there a maximum age to hire a car in New Zealand?

Is there a maximum age limit when hiring a car in the UK?

Is there a maximum age limit when hiring a car in the USA?

Is there a maximum age limit when hiring a car in Canada?

Is there a maximum age limit to rent a car in Europe?


Booking with DriveNow

Are there any Booking fees?

Where do DriveNow’s rental prices come from?

Can the prices change overnight?

Do I need to book in advance?

Is entering a flight number important when booking a car rental at an airport?

Can I be guaranteed a particular rental vehicle?

What does ‘or similar’ mean when making a car hire booking?

Do you offer an 8 seater Mini-Van or People Mover?

How do I Modify or Cancel my Reservation?

Can I request additional items on the booking page?

Is excess reduction insurance optional?

Are there any hidden charges in your rates?

How do I obtain my rental invoice?

How do I know it's secure to book online?

What is your policy on matching rates?

Recommended tips when picking up and returning a rental vehicle?


Collecting my car

What costs can l expect when l collect my rental vehicle?

Is a security bond payable when renting a car?

Do I require a Credit Card when collecting my rental car?


Driving my car

Will I be charged for Tolls and how do I pay Tolls?

Are there any Road Restrictions when hiring a car?

Can a rental car be driven to the Snow Fields in Australia?

Are rental vehicles allowed to tow?

Are Pets permitted in rental vehicles?

Can l drive from the United States into Canada?

Can l drive from the United States into Mexico?

Can I drive from the UK into European countries and return back to the UK?

Can rental cars be taken on Ferries?


Car Leasing

What is Car Leasing in Europe and do I qualify for it?