DriveNow Fees

Our no-fees promise

DriveNow charges no booking, administration or cancellation fees of its own. You can book your car through us without paying a DriveNow booking or service fee.

What DriveNow does not charge

• Booking fees: we don't add a fee for making your booking.
• Administration fees: we don't charge an administration fee to amend your booking.
• Cancellation fees: we don't add our own fee if you cancel.

The rental company's charges and the rental price still apply. A change to your dates or car can change the rental price. Contact our team if you need help with a change.

Rental company cancellation fees

You can cancel through "Modify My Booking" on your booking confirmation. Any cancellation fee from the rental company depends on the terms for your booking. If you bought insurance on the booking page, it needs to be cancelled separately. Our car hire cancellation guide explains the steps.

Your rental price and other charges

Our no-fees promise covers DriveNow's own fees. Your quote and the rental company's terms explain the hire cost, any extras and charges that apply to your booking. Our pricing guide helps you compare the full cost.

For how and when to pay, see making payment. Our charges at pick-up guide explains what you may need to pay at the branch.

More help

• Booking with confidence: what to expect when booking through us
• DriveNow fees for campervan hire: the same promise, with campervan booking guidance
• Contact our team: help with your booking

Part of Before You Book in the Car Hire Handbook.