Unexpected Additional Charges
This guide explains what charges may be added to your final invoice on or after you return your campervan at the end of your rental, and what steps to follow to resolve any disputes
Possible Charges
When returning your vehicle additional charges may be processed to your card by the vehicle provider in accordance with their terms and conditions. The exact amount for these charges will depend on the vehicle provider you have booked with and will be outlined on the rental agreement signed on the collection day and on the Australia Terms and Conditions available prior to booking.
Some examples of these additional charges:
- returning your vehicle in a dirty condition
- fuel tank not refilled
- toilet cassette isn’t empty
- damage sustained during travel
- lost vehicle equipment
- used first aid kit
- gas bottle not refilled/swapped
- late return
- return to the wrong location
- exceeding the kilometre allowance
- fines
The branch staff will generally point these out to you during the drop off process however, on some occasions, additional charges may only be found/charged after the drop off process once the vehicle is checked by the mechanic or if a fine is received.
What To Do
If you know damage was sustained during travel, notice scratches you weren’t sure were there before or know that you have received a fine its important to speak to the branch staff at the time of return so that you can review any possible charges. The branch will have the rental agreement signed at pick up which will show any minor damage already on the vehicle at the time of pick up. They will also have local knowledge of how to pay or dispute fines accumulated during your travel.
Why Have I Been Charged After The Drop Off Date?
Whenever your card is charged for a fee after the drop off date, you should receive an accompanying invoice from the vehicle provider explaining the charge. If you believe a mistake has been made, there will be a relevant customer care email or phone number to contact for your vehicle provider. If in doubt, contact DriveNow via +61 3 9095 7460 and we can point you in the right direction.