Online Check-In
Online check-in lets you complete some of the paperwork before you reach the branch. Here's how it works and what you can update in advance.
Most campervan rental companies now offer online check-in. You can check in at your own pace a few days before pick-up, and it saves time when you collect your campervan.
Checking in online means there's less paperwork to do on the day, so you spend less time waiting at the branch. It's also handy if your flight is delayed or you're running behind schedule.
If your rental company offers online check-in, DriveNow will send you an online check-in email, usually 2-5 days before your departure date.
The email has the link and instructions to start checking in. Once you retrieve your booking and your name is displayed, you can work through the steps, including adding your personal details and driver's licence information. You can also add items to your booking, such as extra furniture or a first aid kit, or change details such as the listed drivers or excess reduction.
You can also watch instructional videos about your vehicle. They show how to change the dining table into a bed, how to empty the toilet cassette and how to plug into power, with handy tips for setting up your campsite.
Campervan travel app
If you're travelling with Apollo, Britz, Maui, Maui Elite or Mighty, you can use the THL Roadtrip app to help plan your road trip.
The app shows a map of your current location with the nearest campsites, holiday parks, supermarkets, petrol stations, public toilets and free wifi, as well as road alerts. Our guide to apps for planning and travel lists more.
Next steps
- What to pack for your campervan holiday: including tips for day one
Part of Picking Up Your Campervan in the Campervan Hire Handbook.