Late Pickups
What to do if you're running late to collect your campervan, how after-hours pick-up requests work, and how to keep your booking if your flight is delayed.
Campervan branch closing times
Rental companies generally allow the last pick-up at 3.00pm. However, this varies between rental companies, and times may also be different on weekends and public holidays. You’ll find the branch’s opening hours and address on the DriveNow website in “Step 1 - Confirm Booking Details”. Click “+MORE – Show address” to see all the details.
You can only collect the vehicle from the campervan branch. There’s no delivery option.
Can I pick-up after hours?
If you’d like to pick up the campervan after hours, contact DriveNow and speak to our customer service team when you book. After-hours pick-up may be possible, but it’s entirely at the rental company's discretion.
You won’t be able to pick up the campervan after hours unless you organised it when you booked. This is because the process at the branch takes a while to complete. All drivers must be present to sign the rental agreement, provide their driver’s licence, complete a vehicle inspection and have a walk-around demonstration of the vehicle.
Late pick-up
If you’re running late and won’t reach the campervan branch until very close to or after closing time, call the branch as soon as possible. The number is on your booking confirmation from DriveNow. You may have to pick up your vehicle the next day. If you can’t contact the branch, contact DriveNow so we can ask the rental company to keep your reservation and, if needed, update your pick-up time to the following day. There are no refunds for unused days.
If you have to pick up the vehicle the next day, you’ll need to make your own accommodation arrangements for the night. You’ll have to pay any unexpected costs related to the overnight accommodation.
Can my booking be cancelled?
If you can’t reach the pick-up location on time, contact the campervan branch, or DriveNow if the branch isn’t available. If you don’t contact either the branch or DriveNow, your reservation may be considered a no-show and your booking could be cancelled.
My flight is delayed
If your flight is delayed and you can’t reach the branch before closing time, contact the branch and let them know. If you can’t get hold of the branch, call DriveNow so we can ask the rental company to keep your reservation.
You may need to pick up the vehicle the next day and make your own accommodation arrangements for the night. You’ll have to pay any unexpected costs related to the overnight accommodation, and there’s no refund on the vehicle for unused days.
After-hours pick-up is only possible if you arranged it when booking, as explained above.
Next steps
- Suitable times for pick-up: branch hours and check-in times
- Cancellation and refunds: no-shows and cancellation fees
Part of Picking Up Your Campervan in the Campervan Hire Handbook.