Airport Pickup
How to get from the airport to the campervan branch, when to arrive, and what to do if your flight is delayed or cancelled.
Getting from the airport to the campervan branch
If you're flying in, your next step after collecting your luggage is to pick up your campervan. You'll find the branch address and phone number on your booking confirmation or in an SMS from DriveNow.
Campervan rental companies in Australia don't offer a transfer or shuttle bus service, so you'll need to make your own way to the branch. A rideshare or local taxi is usually quickest. If you'd like a meet-and-greet service, you can book a private transfer company.
How far you travel depends on the city. In Hobart, the main branches are a short walk from the terminal. In Melbourne and Alice Springs, they're a taxi or rideshare away, so check the address on your confirmation and allow time for the trip.
What time should I arrive at the branch?
We recommend arriving at least 2 hours before the branch closes. Allow enough time for check-in, which includes the walk-around demonstration. How long it takes depends on the vehicle, the rental company and how busy the branch is. See suitable times for pick-up.
Check-in involves inspecting the vehicle and reading and signing the rental agreement. You may need to watch the rental company's introductory video. A staff member then gives you a walk-around demonstration of the vehicle's features, appliances and power outlets, and shows you how everything works.
Flight delays
I was scheduled to pick up in the morning, but my arrival flight time has changed. What do I do?
If your arrival flight is delayed, contact the branch directly to let them know your pick-up time may change. The branch phone number is on your booking confirmation from DriveNow.
I may get to the campervan branch just before closing time. What should I do?
If your flight is delayed and you may reach the branch just before closing time, contact the branch to let them know you've landed. If you can't get hold of the branch, contact DriveNow so we can ask the rental company to keep your booking.
If possible, one person in your group should take a taxi to the branch straight away to start check-in. The rest of the group can collect the luggage and then make their way to the branch.
My flight has been cancelled and I'll now arrive after branch hours. What should I do?
If your flight is cancelled and you can't get to the branch before closing time, contact the branch and let them know. If you can't get hold of the branch, contact DriveNow so we can ask the rental company to keep your booking.
You'll need to pick up the vehicle the next day and arrange your own accommodation for the night. You pay any unexpected costs for that accommodation. There's no refund on the vehicle for unused days.
After-hours pick-up is only possible if you arranged it with the rental company when booking, and it's entirely at the rental company's discretion. All drivers must be present to sign the rental agreement, show their driver's licence, complete a vehicle inspection and have a walk-around demonstration. See late pickups.
Next steps
- Online check-in: save time at the branch
- Late pickups: if you can't make it before closing
Part of Picking Up Your Campervan in the Campervan Hire Handbook.