Campervan Hire

Understanding Your Booking Confirmation

When Managing Your Booking

This guide will explain the individual sections of your booking confirmation,

Your booking confirmation will have a DriveNow reference number & a confirmation code listed. Your DriveNow reference number is listed in the subject line of your confirmation email as #XXXXXX. The confirmation code listed at the top of your confirmation email is from the vehicle provider and is a reference for your allocated vehicle.

Vehicle Details

The vehicle details area on your confirmation lists the vehicle category booked, the transmission of the vehicles in this category and provides a brief description of the bed sizes, cooking equipment & entertainment.

Customer details

Your name, contact details, driver’s licence and arrival details.

Pick-up & Drop-off details

The location, date & requested times for your reservation. Depot details such as address, contact details, open hours and directions will also be listed in this section.

Payment Details

This area will break down the cost of your rental:

  • The amount you paid to DriveNow.
  • The remaining amount payable by due date with the secure payment link to process the balance of your reservation.
  • Additional extras not prepaid to DriveNow payable at time of pick-up.

Vehicle Accident Liability & Security Deposit

This section will show the details of your selected liability reduction option. The table will show the accident liability, security deposit required and the daily rate for this option.

The Accident liability is the maximum dollar amount (cost) which the hirer is responsible to pay per accident. This includes damage to the rental vehicle and any third-party property.

See Insurance and Excess Reduction for further information on liability reduction options.

The Security Deposit (Bond) listed in this area is due at time of pick up and will be listed as being an “Authorization” or a “Debit”. Debits will have the deposit amount deducted at time of pick up, whereas Authorizations will only have the amount pre authorized on your card in case of damage to the vehicle.

Inclusions

All the included charges in your reservation will be listed as well as the Liability table which will show the different liability options available. The liability option you have selected is shaded in grey.

The optional extras you have requested will be shown in this section, these items could be prepaid or payable upon pick-up as listed in the payment details area.

Example:

Additional Driver (requested 1)
$4.00 per day
Additional driver (s) can be added for an additional fee of $4 per day, per driver. All drivers must sign the Rental Agreement to be covered by insurance.
($4.00 hire)

Exclusions

All the excluded charges of your reservation. The optional extras are in this section with the associated costs, if you wish to add this to your reservation, please contact DriveNow.

Amendment Fee and Credit card Surcharge are the campervan provider fees and are listed in this section.

Cancellation fees

The cancellation fees for your vehicle provider are listed in the table in this section.

The "Period" column refers to when the reservation is cancelled. The corresponding "Charge liability section" will list the applicable fee when cancelled in this period. For more information on Cancellation periods and charges, please see Cancellation and Refunds

Below is an example of the cancellation fee period for Apollo Motorhomes 24/25 season:

Period

Charge Liability

Up to 31 days prior to vehicle pick-up

No Fee

30 - 7 days prior to vehicle pick-up

20% of rental

6 - 1 days prior to vehicle pick-up

50% of rental

Cancellation on day of pickup or No Show

100% of rental

Any Questions?

If you have any questions or wish to have clarification on the inclusions/exclusions listed on your booking confirmation, the DriveNow Team is here to help

Other Things to Consider

Managing Your Booking

When Hiring a Campervan Hire