Making Payment
When you pay for your campervan booking, the cards we accept, how to pay the balance and what to do if a payment is declined.
How do I pay for my campervan?
After you select your campervan and press the green “BOOK” button, the next page takes you through the final steps of your reservation.
Once you've confirmed your booking details in Step 1, your excess liability in Step 2 and your personal details in Step 3, you can enter your payment information in Step 4.
For payments to DriveNow, enter the name on the card, the card number, the expiry date and the CVC/CV2. The transaction appears on your account statement as DRIVENOW. It's charged in the local currency of the pick-up location, so a reservation in Australia is charged in AUD.
What card do you accept?
DriveNow accepts Visa and Mastercard debit and credit cards for your booking payments. The rental company may have different card rules for the bond at pick-up.
How much will I be charged?
Some rental companies require you to pay the rental to DriveNow before pick-up. Others take payment directly when you collect the vehicle. Your quote and booking confirmation show the amounts payable to DriveNow and at pick-up.
For rentals paid before pick-up, the rental company sets the due date. If you book before that date, you pay a deposit or nothing towards the rental when you book. Your booking confirmation includes a secure payment link showing any remaining amount payable to DriveNow and its due date. If you book after that date, the rental is payable in full when you book. Check the amount shown as “Payable on Booking Confirmation”.
For rentals paid at pick-up, you pay the rental company when you collect the vehicle. Booking close to pick-up doesn't turn that rental payment into an advance payment. Check your quote for any other charges and when they are payable.
Note: Items listed as "Payable at pick up" are paid directly to the rental company. See charges at pick-up.
Can I pay via direct deposit?
You can pay a remaining balance owed to DriveNow by bank transfer. The bank details are on the secure payment link on your booking confirmation. Once you've made the transfer, let us know by email. For amounts payable at pick-up, check the rental company's accepted payment methods.
If you'd like to pay by bank transfer and the full amount is due when you book, contact the DriveNow team on 1300 547 214 or +61 3 9095 7460, or email savemore@drivenow.com.au.
Can I pay with 2 different cards?
Yes. You can split payments to DriveNow across different cards. For payments at pick-up, check with the rental company.
Note: The security deposit (bond) at pick-up has its own card rules, which can differ from the rules for paying DriveNow. The rental company takes or holds the bond under its own rental terms. These set whether it accepts a debit card or only a credit card, whose name must be on the card, and whether the cardholder must be at pick-up. Check these points in your quote or the rental terms when you book. If they aren't clear, ask DriveNow before you confirm your booking. See card and bond checklist.
Card daily limit/payment declined
If your payment is declined when you book or when you pay the remaining balance, your card may have a daily limit or an international transaction block. Contact your bank straight away and let them know to expect a charge from DriveNow in Australia.
If you'd like to pay smaller amounts or pay in instalments, contact the DriveNow team on 1300 547 214 or +61 3 9095 7460, or email savemore@drivenow.com.au.
DriveNow Credit Voucher
If you have a DriveNow Credit, contact us once you're ready to travel again and create a new reservation. Call us on 1300 547 214 or +61 3 9095 7460, or email us, with your new travel dates and quote your original reference #XXXXX. We'll guide you from there on how to use your Credit Voucher for your future campervan reservation.
Does DriveNow store your card details?
We take payment security seriously. We don't handle or store your card details. A Level 1 PCI DSS certified service provider handles and stores them for us.
Next steps
- Insurance and excess reduction: the bond at pick-up
Part of Managing Your Booking in the Campervan Hire Handbook.