Making Changes
How to request a change to your campervan booking through the DriveNow Order Manager, how long it takes, and when you need to confirm.
Booking amendments and other requests
To request an amendment to your booking, go to the manage your booking page and enter your DriveNow booking reference number. It's the #XXXXXX reference in the subject line of your confirmation email. Leave out the # when you enter it.
In the DriveNow Order Manager, click the green “Modify booking” button, then enter your request in the field below. Give the full details, including dates, times and locations or the new vehicle you're looking for. This helps our team check whether the change is possible and gets you an answer sooner. Click “Submit Modification Request” once you've entered everything.
How long will an amendment request take?
Processing times vary between rental companies and depend on whether you send your request during office hours. Most rental companies generally action amendment requests within a few hours, but allow 24 to 48 hours for a response. If your request is missing information we need, we'll contact you to clarify it, and the amendment can then take longer.
Confirming an amendment
If your requested change is available and it changes the vehicle rental cost, you'll need to confirm in writing, by reply email, that you want to go ahead. Other amendments, such as changing your liability reduction option or adding optional items, don't need a reply email to confirm them.
Need assistance?
If you need more help, contact us with your DriveNow booking reference number.
Next steps
- Late returns: extending your hire once you're on the road
Part of Managing Your Booking in the Campervan Hire Handbook.