Cancellation and Refunds
How to cancel your campervan booking, where to find the cancellation fees for your vehicle, and what to do if you need to cancel because of an emergency.
How to cancel your reservation
To cancel, submit a cancellation request through the DriveNow Order Manager or email it to savemore@drivenow.com.au.
If you submitted a booking request by mistake or with the wrong details, call us straight away on 1300 547 214 or +61 3 9095 7460.
Cancellation fees
DriveNow doesn't charge cancellation fees, but rental companies do. Each rental company sets its own fees. They depend on how many days before pick-up you cancel, and they can change between seasons.
- Before you book: after you select a vehicle, go to Step 2 on the booking page. Click “View Excess/Bond & Quote Details”, then “Cancellation fees”, to see the cancellation fee periods for that vehicle.
- After you book: the fees that apply to you are in the cancellation fees section of your booking confirmation.
The table lists periods before pick-up. For example, it may show a period up to a set number of days before pick-up, a later period, and cancellation on the day of pick-up or a no-show. The "Period" column shows when the reservation is cancelled. The "Charge Liability" column shows the fee if you cancel in that period. The fee usually rises as pick-up gets closer.
Cancellation notes
Rental companies' cancellation conditions commonly include notes such as these:
- There is no refund for late pick-up or early return of the vehicle.
- The original pick-up date, or the earliest confirmed pick-up date, is used to calculate the cancellation fee.
- The cancellation conditions apply in all circumstances.
Some rental companies have additional notes, so check your rental company's cancellation conditions.
Additional information
The terms and conditions of the campervan rental companies we work with in Australia are on our Australia terms and conditions page. On that page, click your rental company's logo.
Emergencies
If you need to cancel because of an emergency, follow the same process as a standard cancellation. Also contact your travel insurance provider to find out about their claims process.
When you cancel, send us any documents about the emergency that you can. They help us ask the rental company, on your behalf, to be lenient on the cancellation fees. The terms and conditions you accepted at booking still apply, but rental companies sometimes offer leniency at their own discretion.
Travel Insurance
We recommend you consider a comprehensive travel insurance policy. If you need us to provide documents for a claim, email savemore@drivenow.com.au or reply to your booking confirmation email.
Next steps
- Making changes: change your booking instead of cancelling
- Early returns: ending your hire early
Part of Managing Your Booking in the Campervan Hire Handbook.