When things go wrong or stop working with the van, what do you do to get help? Read on to find out more
Whilst DriveNow are confident that our vehicle providers follow the correct procedures for checking and maintaining their vehicles, there is always going to be the risk of having a vehicle issue whilst on hire. Given that campervans and motorhomes are combining a car and a house there are issues related to both that can arise. As the vehicles are almost constantly on the road you can also expect a higher number of kilometres on the odometer which comes with increased risk of vehicle issues for older vehicles.
Each of our vehicle providers will have their own contact number for on road support. Some of these include access to the local Royal Auto club or an equivalent. Whenever a vehicle issue happens during your hire, its important to call the on road care team of your vehicle provider as soon as possible. They are experts in their vehicles and will explain and direct you through the process of getting you back on the road as quick as possible. The on road care team may be able to troubleshoot the problem for you over the phone or may source a repair and direct you to a local repairer.
During Your Trip