Utility Failures
If the power, water, toilet or stove in your campervan stops working, call the rental company's on-road care team. They may be able to help you fix it over the phone.
Non-mechanical utility failures
A campervan is a house on wheels, and some of its utilities aren't made for a moving vehicle. Minor utility failures and other non-mechanical failures can happen during your hire, so it's important to know what to do.
What to do
For any utility issue during your hire, contact your rental company's on-road care team straight away. Their number is usually on a keychain attached to the vehicle keys. Otherwise, it will be in the rental documents you're given at pick-up. The on-road care team are experts in operating and fixing their vehicles. They're there to help with any utility failure, and to show you how to use any of the utilities you're not familiar with.
Common issues
- Faulty/disconnected power supply
- Faulty power monitor
- Toilet cassette removal issues
- Leaking water tanks
- Water drainage
- Stove or heater pilot light issues
Our guides to power management, water management and waste management explain how these systems normally work.
Minor repairs
Before you pay for any repair, contact the rental company first. Repair and reimbursement rules depend on the rental company and the type of repair, and some rental companies need you to contact them before you buy anything, even for small amounts. Don't attempt electrical or gas repairs yourself. Your signed rental agreement sets out the rules for your rental.
Next steps
- Using campervan features: how the fridge, awning, gas and other features work
- Electrical safety: connecting to site power
- When things go wrong: first steps for any problem
Part of During Your Trip in the Campervan Hire Handbook.