Insurance and Excess Reduction
Campervan rentals all come with several options on your financial liability for damages that occur whilst the vehicle is in your care. Find out what your general choices and options are here.
Standard Liability
The default liability is standard. The standard Liability can vary from $500 to $7,500. Generally the larger the vehicle the higher is the amount.
Accident Liability
After you selected your vehicle on the website and proceed with the reservation (in Step 2 - Review Quote and Request Additional Options) you have the option to select your Liability. If you are an unsure about the selection, you can call DriveNow via 1300547214 or +61 3 9095 7460 and we can explain the different options.
The Accident liability is the maximum dollar amount (cost) which the hirer is responsible to pay per accident. This includes damage to the rental vehicle and any third-party property. The accident liability which applies depends upon the option selected. Standard accident liability is included in the daily vehicle hire rate. For a reduced accident liability, you may choose to purchase excess reduction. It is important to note that irrespective of the option selected, that liability is not limited in some cases which are excluded (noted in the rental agreement) or if the terms of the rental agreement are breached by the hirer and this causes or contributes to any damage.
Reduce Excess Options
Most of the campervan suppliers offers liability options you can choose from, so you don’t have to pay the high bond as there are other options available. We find that many of our travellers choose to reduce their excess and bond amount down for peace of mind.
By purchasing the excess reduction you reduce your liability to a small manageable amount (varies from Nil to $500).
All Inclusive Package
Most of the campervan suppliers offers the all-inclusive package, so you don’t have to pay the high bond and have more inclusions (chairs, table, additional drivers… varies between each provider). This information will be listed on the book page once you select this option. We find that many of our travellers choose the all-inclusive package to make your journey that little bit more enjoyable and ensuring that you will have complete peace of mind.
Bond
If you have not selected the excess reduction/all-inclusive package, you will be asked to leave a security deposit. Cost can vary from AUD500.00 to AUD7,500.00. The Deposit is refundable provided the Vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle.
If you did not opt/select for an excess liability reduced option, you can add it at time pick-up before your sign the rental agreement. Note: the excess reduction cannot be added once you are on the road.
This bond must be paid with a valid Credit Card (some providers will allow a Debit Card) and must be the same name as the booking holder and present at time of pick-up.
A Card Surcharge may apply at time of pick-up.
When do I get my bond back?
The bond is refunded when you return the vehicle provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Please allow 5 to 10 business days for the bank to process the refund. Some providers will only pre-authorize the amount so you won’t see an actual refund instead the charge will simply vanish from your account.
If you have an overseas card, note that the refund might be a different amount that the day of pick-up due to the exchange rate.
Will the bond affect my credit card balance?
It will affect your credit card balance, the hold or the charge will be for the whole duration of your rental and even a few days after your return due to the bank processing times.
Full Responsibility
Example of circumstances where the insurance is voided
• Damage caused where the terms of Rental Agreement have not been met by the guest.
• Damage caused by negligence and/or willful conduct.
• Damage caused to the RV in any way by part or total water submersion or salt water.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage and associated costs with recovery of a bogged vehicle.
• Damage or loss caused to any personal belongings.
• Damage or loss caused by a guest's pet.
• Damage caused due to use of incorrect or contaminated fuel.
· Damage caused due to a single Vehicle roll over
· Damage to the overhead or damage to the underbody of the Vehicle
· Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling traffic
· Damage to awnings
· Damage to the Windscreen or Tyres