We Compare Car Hire in Australia

No. DriveNow does not charge booking fees or service charges when making a booking through our website. It is important to DriveNow that we find you the best rate of the day.

With some exceptions you need to be over 21 to hire a car in Australia. If you are between 21 and 25 the rental car supplier at
the collection point may ask you:

· To pay a Young Driver's Age surcharge to complete the rental agreement

· Be required to choose a particular insurance liability option

· To select a specific vehicle category that allows drivers to be under 25 years of age (some suppliers restrict certain vehicle categories to only 25+ hirers)

· Have your rental agreement denied and your booking cancelled if the driver does not meet the requirements of that rental branch (refer to the rental car supplier’s cancellation policy)

In Australia all drivers are required to hold a current full and valid driver’s licence for at least 12 months, without any restrictions. Probationary licences are not accepted. Your valid driver’s licence must be presented when collecting your rental vehicle along with the licenses of any additional drivers.

Driver licences must be in English or supported by a certified translation or international driving permit along with your licence. For non-English language-based driving licenses we always recommend to also carry an International Driving Permit.

Each vehicle is displayed with ‘or similar’. When making a reservation, you are booking a vehicle category and not a specific vehicle model. Specific makes and models within a vehicle category may vary in availability and features such as passenger seating, luggage capacity, equipment, mileage and engine size.

Car rental companies turn over their rental fleets on a regular basis and as vehicles move between branch locations and different cities. Therefore, occasionally the vehicle you pick up may not be the exact make and model you selected at the time of booking. Normally the vehicle will be within the vehicle category booked however if none are available it will be a similar size or alternatively the next category available.

Not all vehicles are available from all locations. We are unable to monitor a supplier’s fleet movements across a particular country.

As rental car companies will not guarantee that a particular make, model or colour will be available for a specific reservation, unfortunately DriveNow cannot either.

Yes. Additional excess liability reduction is optional. DriveNow recommend you consider all options when collecting your vehicle. Some travel insurance policies & credit card company insurance cover include car hire excess option and not the car insurance itself.

Check with your travel insurer or credit card provider as to what you are covered for. In the event of an accident, you will still be required to pay the full excess amount to the car rental supplier and then submit a claim to your insurer. As a general rule travel insurance is strongly recommended.

Excess amounts, additional cover and security bond amounts will only be available at the time of vehicle collection from the rental company, as the costs of these may vary based on the customer’s and booking details. Please contact your rental location to confirm prior to pick-up if you have any questions.

For further information on insurance options with Prosura, contact DriveNow.

Yes your arrival flight number is important information for the car rental company if you are collecting a vehicle from an airport. Your flight number will indicate to the rental car company which terminal you will be arriving at (Domestic or International Terminal).

If you experience a flight delay and the rental company is aware of your flight details, they are more likely to hold the vehicle for you. Without arrival flight details in your reservation and if you haven’t collected the vehicle at the booked time, they may treat your reservation as a ‘no-show’ and release the vehicle to another customer.

If no flight details are entered into your reservation, we cannot guarantee the rental car supplier will hold the vehicle for you, especially during busy holiday periods.

Yes. A security bond amount will be required when you collect your vehicle and will be applied to your credit card. It is important you have sufficient credit on the card to cover this.

The amount on the security bond can vary due to a number of different factors including; the total amount of your rental cost, credit card type, age of the renter, type of vehicle, location of residency, length of the reservation, insurance options taken and if collection is from an airport, city, regional location or franchised owned branch.

The security bond is released when the vehicle is returned and without any damage. The release of the bond and the return of your funds are subject to your credit card’s terms and conditions (for example how long it takes for the bond to be credited back to your card).

Once you select your vehicle online, you then have the option to add a child seat into your reservation with a simple click of a button.

Displayed will be the rental car supplier child seat options which you can select from, choose between a rear facing seat, forward facing seat or a booster seat.

• Rear facing child seat – For babies 0 to 6 months of age.
• Forward facing child seat – Can accommodate children aged between 7 months to 4 years of age.
• Booster seat – Suitable from ages 4 to 7 years and up to teenagers.

DriveNow is a comparison and booking website that allows travellers to compare pricing and availability on Car, 4 Wheel Drive, Campervan, Motorhome and RV rental around the world then book the vehicle of choice. Founded in 2002 and based in Melbourne, Australian owned and operated DriveNow partners with the world's leading rental organisations to source and compare the cheapest rental vehicle deals.

Where possible it is recommended that you book in advance. During peak periods such as long weekends, Easter, Christmas and School Holidays, vehicles sell out well in advance. This is particularly true for specialty vehicles such as 12-seaters, People Movers, luxury & sport cars along with 4WD’s which all sell-out quickly and early.

Customers should considering booking 3-4 months in advance to secure the best rate and avoid the disappointment of missing out due to supply being exhausted.