Testimonials and Customer Feedback

You may read the testimonials below and think 'They're too good to be true!'. But believe it or not, they are. Really!

The Team @ DriveNow™ would like to thank, again, those of our customers who took the time to provide us with their feedback about DriveNow and our suppliers.

Find out what your fellow renters think of us, read on ...

Feb-10
Having all the car rental companies on there ( Red Spot )
- Lanscella S - N.Z.

all motorhome suppliers annd configurations in one location.
- Ian N - WA

Easy to book, upfront payment not required which helps financially. (Campervan)
- Tomas S - QLD

customer service was also excellant. site was easy to follow.
- Deszree E - melb

Clear and easy to understand graphic comparison between companies; had the detail i required.
- Peter C - QLD

The bonus free upgrade. (…is why DriveNow is good )
- Philip J - NSW

Jan-10
All costs including fees were included in the quote. Therefore no surprise fees added.
- Roger S - WA

extremely helpful to all my inquiries, bookings processed quickly and in a friendly manner. Best customer service I have recieved in a long time !
- Philip C - Vic

Stating the partners ie. frequent flyer points; Comparing vehicle types & costs.
- Michael T - WA

easy, no fuss, got exactly what i wanted plus price of everything was up front.
- robert m - SA

The details and images of the (Campervans) were most helpful and definitely influenced our decision.
- Phil L - NSW

I particularly liked the help your customer service team gave me with car seats for my little boy. I would definitely recommend the site and use it again.
- Megan S - N.Z.

Dec-09
the cheapest and easiest to book through. no delays and always happy to help if i ring. gives you all options at once easy to find details.
- anthony b - N.T.

This is the 4th time we have used your site and will surely be using it again.
- Carmenita G - QLD

finding special deals for one way travel
- Andrew K - QLD

Cheaaper than booking direct.
- Isabel H - N.Z.

You had cars available when the rental car companys showd none.
- Geoffrey H - QLD

At the check-in the customer service rep said that we had a very good deal !!
- Terry McM - Vic

Alerted me to Hertz 3 days for 2 offer, which other sites didn't !
- James K. NSW

Good clear comparisions of major companies. No extra costs involved.
- Maverick WLG - N.Z.

Hassle free. Stress free. User friendly.
- Chew Hee Q. HBA

I had to chang my booking twice. The service I received was prompt and efficient with no hidden costs and the excess reduction explained prior to collection.
- Carl AKL - N.Z.

Nov-09
I was able to pre-arrange an infant seat (at the same time as booking).
- Pamela L. ACT

Thanks Candy ! I just wanted to say how much I appreciate the information I have received; this has been my first contact with DriveNow and I am very satisified with the service.
- Claire C-B.

The total cost is readily displayed; You've never let me down yet !
- Lindy R. ADL

Put you on my favourites last time, went straight to it and got the best deal.
- Peter McH. BNE

I needed my booking amended and the girl I spoke to on the phone at DriveNow (Alana) was excellent - very good customer relations skills.
- Michael W. CNS

When I commented that we may not be on the nominated flight I received a very informative email & phone number to avoid a no-show…
- Qantas staff - cont'd.

Oct-09
I always put this info on all bookings and you are the only company to ever advise me on what to do. Thank you.
- Ian M. PER

A great site, well done; you gave me the best price on a Hobart rental, $200 cheaper than booking direct! I will certainly pass your details about.
- Les C. Bateman Bay

Anna, thank you so much for the trouble you went to when I was unsure of how to manage the drop off in Hervey Bay.
- cont.

It was wonderful to know that DriveNow is staffed by people with hearts & not just another automated site. THANK YOU.
- Vicki C.

Great web site; makes comparing companies/cars very easy.
- Stuart W.

Hi Candy, thanks very much. What a great site for booking rental cars. I will definitely use it again.
- Ian G.

Sep-09
Used this service last weekend - it's brilliant!
- James Mac.

I was very happy with the service and would definately use it again when the need arises. Thanks Alana !!!
- cont.

I emailed some questions I had about insurance and immediately received answers which was terrific and very helpful.
- Jennifer H.

You're site is probably the best one out there so keep up the good work.
- Ingo 

Thanks very much. What a great site for booking rental cars. I will definitely use it again.
- Ian G.

I have spent over an hour looking at all major sites - using a discount voucher from Entertainment book which is supposed to be the best value - I booked with you as your site gave me a deal over 10% cheaper than the best I could find in an hour!
- Bill T.

Aug-09
Just keep offering the fantastic prices! It cost me $82 in a taxi to get to melbourne airporte and I spent $103 on a Holden Statesman for 3 days in Sydney through your company.
- Andrew

I had used DriveNow at Easter and we had a problem with (a supplier not) honouring our rate but to DriveNows credit, they fixed it . Thank you great customer service and happy to use your service.
- Geoff

Ease of booking and I wanted reliability of service and the feeling of security
- Lynette

The comparison in prices was impressed me. As pensioners we are looking for the best deal your site done that
- Colin

We were delighted with the service at pick-up. The car was brand new and very comfortable, and drop-off was easy. Thank you! We will be booking again with you very soon!
- Virginia

I thought your web site and service were great, I had a query and emailed through and this was answered very promptly. Well done and thank you
- Mechelle

July-09
Extremely user friendly, for the not so savvy internet user! Increased confidence in booking services from the internet
- Tony

The screen format was user friendly where you could see all companies, car makes and prices and the cheapest was highlighted - all in one screen, making comparisons very easy
- Shelley

Basically your website worked well. No bugs or lagging in loading. I really hate a bad website that doesn't function properly
- Su

Clear statement of inclusions, additional costs and options.Comparrison between different companies for the same vehicle. very user friendly and efficent service! 
- Sharyn

Good to be able to book baby seat online.
- Jonathon

links worked. site user friendly; inforamtion displayed well. response good
- Jennifer

June-09
Pleasantly surprised we didn't have to pay when ordering the car with you. Much appreciated as we normally pay cash overseas for all our transactions (saves credit card fees). Appreciated the comparison between companies - . Vehicle was ready and waiting and checkin was fast and effecient, thanks to your system
- Melva

I WAS RECOMMENDED DRIVE NOW FROM MY BOSS AFTER I WAS HAVING DIFFICULTIES WITH THE PREVIOUS AGENCY I WAS BOOKING THROUGH. THEY LET ME DOWN EVEN THOUGH I HAD PRE-PAID MY BOOKING.
- Renee

 Your site was very easy to understand and compare vehicles available. I booked a car within 5 mins of being on your site and received a confirmation that day on my email. Fantastic site will continue to use it and recommend it. Thanks
- Peter

Being able to compare the prices of all the differing and relevant car hire companies. Just found your site the easiest to use of all those I'd tried. Prices were amazing compared to others too. Recommended your site to two friends who both used it. Thanks heaps, will use again for work and personally
- Renee

Simple clear instructions to book & confirm online, other sites are so messy & confusing I do not waste my time.
- Sheila

You're site is probably the best one out there so keep up the good work.
- Ingo 

May-09
Simple clear instructions to book & confirm online, other sites are so messy & confusing I do not waste my time.
- Sheila

Thank you ever so much for your prompt and positive response to my survey feedback. I will happily recommend DriveNow to my friends
- Rae - and…

I will tell everybody about the outstanding way you dealt with my (supplier) issue; your attention and service is above and beyond what one expects from an online company.
- Rae

Great value - I hired a $39 Hyundai but was given a Falcon for no extra; the guy who came to the office behind me had not (PRE)booked and was told the cheapest option would be an $80 a day……... Falcon ! talk about laughing !
- Nicholas

I love the way the site gives the prices for multiple car hire companies, which saves me time looking them all up.
- Amanda

Choices across the board… We were very impressed and had confidence in your company.
- Margaret

Apr-09
Rates quoted were 'no hidden extras' rates - genuine prices, nothing extra (except optional insurance to reduce the excess - this is OK :-)
- Paul

Site was very simple and easy to use yet all our questions were covered by the information provided. Excellent service!
- Arthur

I think DriveNow has given an excellent service by showing price comparison and without any additional cost added to it
- Erick

Convenient, 24 hour use. Informative and easy to understand
- Susan

Great site, I had tried in the normal car hire web sites but availability was difficult due to the Easter holidays. I got on your site and was able to get a car right away
- Pascal

Mar-09
Being 55, I like simple sites. get the job done and out
- Paul

The comparative rates table with the best deal highlighted was a real winner
- William

It was all good and I tell everyone about your site, DriveNow is easy to quote.
- Josephine

Pickup was quick and convenient and everything was great in terms of the car and staff assistance. The speed of the transaction was the best surprise for us with 2 young kids in tow!
- Sonia