Customer Service
Contact Details
You can reach the DriveNow Reservations Team via email at savemore@drivenow.com.au or in Australia on on 1300 547 214 or +61 3 9095 7460.
| Head Office | Melbourne | Sydney | Brisbane |
| Level 1 1415 Toorak Road Camberwell Victoria 3124 Phone: 1300 547 214 |
Suite 246 189 Queen Street Melbourne Victoria 3000 Phone: 03 9095 7460 |
Suite V9 377 Kent Street Sydney NSW 2000 Phone: 02 8213 2727 |
Suite 231 192 Ann Street Brisbane Queensland 4000 Phone: 07 3117 0701 |
| International: +61 3 9095 7460 UK Toll Free: 0800 047 0660 NZ Toll Free: 0800 444 511 (Landlines only) | |||
How to modify or cancel a booking
We understand your travel plans may change, so we at DriveNow do not charge any fees should you need to change or cancel your booking. However, in some instances the rental vehicle company may charge a fee which we would be obliged to pass on. The following policies currently apply:
- Car Rental - None of our Car suppliers charge a fee for booking changes or cancellations.
- Campervan Rental - Fees may be charged for booking changes and cancellations, but generally only once you have paid for your booking (i.e less than 6 weeks before you pick-up your vehicle). This is governed by our Terms and Conditions, however please refer to individual supplier's Terms and Conditions if you require more specific details.
How do I pay Road Tolls?
Check with your rental company when picking up your vehicle as to whether they provide Toll passes. Alternatively contact the Toll Company per the below.
Sydney
Sydney has a number of Toll Roads operated by different companies. Some of these roads, the M2,M4, M5 and Eastern Distributer have cash booths whilst the others are electronic. A visitor'e E-Pass can be purchased from Roam Express www.roamexpress.com.au) on 13 76 26.
You can also register for a pass online at the NSW RTA website (www.rta.nsw.gov.au), via phone on 13 18 65 or at any RTA Registry. Registration can either occur before or up to 48 hours after your trip.When registering a hired car for an E-Toll pass ensure you advise the RTA of the rental company name and the expected start and end dates & times of your Toll trips. This is to eliminate any chance of you being charged by another renter using the vehicle on the same day.
Melbourne
Melbourne has two toll operators, CityLink and Eastlink and all toll are collected electronically. CityLink passes can be purchased by calling 13 26 29 or on www.citylink.com.au. Payment can be made up to 3 days after travel.
For EastLink travel, call 13 54 65 or visit www.breeze.com.au.
For combined CityLink and EastLink travel, a Melbourne Pass can be purchased from CityLink.
Brisbane
Toll Roads in and around Brisbane are operated by Flowtoll and Queensland Motorways.
Flow Passes for the CLEM7 Tunnel and the Go Between Bridge connection can be obtained from Flowtoll on 13 13 57 (visit www.tollflow.com.au.
On the Logan and Gateway Motorways tolls can be paid using the viavideo pass system (www.govia.com.au) or by calling 1300 046 842. Passes can be purchased by credit card or cash.
Frequently Asked Questions
Here are the answers to the questions we are asked most often. Should you have a question not detailed, please do not hesitate to contact us.
Are there any hidden charges in your rates?
No - as long as you meet the minimum age requirement, we have ensured that the price you see is the price you pay ... Drive Away ... Your final booking screen details all the inclusions that make up the price you pay. As well as these inclusions, we also detail any optional charges, which include:
- Insurance Excess Reduction
- Driver Age Surcharges
- Equipment requests (such as baby seats)
How old do I have to be to hire a car?
You must be at least 21 years of age, with a current and full Australian or International drivers licence, written in English to book motor vehicle rental in Australia. Probationary Licences are not accepted. Most of the prices displayed are for drivers over 25 years of age. If you are under 25 years of age, at the rental collection point you may:
(i) be asked to pay a surcharge to complete the rental agreement,
(ii) have your rental agreement denied and your booking cancelled. (refer to our cancellation policy)
Where can I pick up my vehicle?
You can collect your vehicle from the location listed where you view your selected vehicle type. If you're not sure what that is, check your confirmation e-mail for all of the details. What is your policy on matching rates?
Where do I drop off the vehicle?
Your confirmation e-mail has your entire drop off details listed under "Drop Off". This list includes place, date and time for the drop off.
Can I request additional equipment, such as Baby Seats, Ski Racks etc.?
Yes - These requests are made at the time of booking. They are not guaranteed until the Motor Vehicle supplier has confirmed this to you via email.
Do you keep my credit card information?
For pre-paid bookings, your credit card details are sent in encrypted form to the bank, and are processed by them. For non pre-paid bookings, your credit card details are used to secure your booking, payment is made to the supplier when picking up your vehicle.
What kind of licence do I need?
If you're over 18 years old and the holder of a valid international drivers' licence or a current open local licence, you're eligible to drive in Australia.
What companies is DriveNow™ affiliated with?
Our suppliers are Budget, Hertz, Europcar, Thrifty, Avis, Britz, Backpacker Kea Campers, Maui Motorhomes and Redspot.
How do I know it's secure to book online?
Check out our Security and Privacy page